Troubleshooting is the first phase of the pro t-m task force management:
The priorities in this phase lie in the aspect of saving the situation – as we say “getting the cow quickly and effectively off the ice”. To stay with the image: The first step is to determine the destination – together with our client – of where the cow can safely get ashore.
Next step is setting up the task force team.
In parallel measures are being implemented and a a structured project management is being set up. Coming back to our picture: We´re bringing the cow back to the herd now.
Experience has shown that the problems derive often from internal and external interfaces. For this reason, an immediate, often unorthodox, and always hierarchically overlapping approach is applied.
By the way: The “Who is responsible” question is always second priority. Key is to avoid repeated errors.
pro t-m supports:
- Short term on site evaluation within 24h
- Approach goes across hierarchical levels
- Methodical, documented and comprehensible solutions